Faqs

Here at Boom Outlet, we strive to make every shopping experience satisfactory for our customers. See below for answers to questions regarding shipping, returns, and other inquiries.

 

Ordering & Payment

I am an international customer and I am not sure how much I'll be charged for a purchase.

Boom Outlet is proud to service our customers from all over the world! All pricing on our site is in USD, the conversion rate would depend on your issuing credit card company being used on the transaction. For a better idea of how much you'll be charged, you can Google "USD to "Your currency"". 

 

Do you ship worldwide? 

Yes! We offer free shipping Worldwide. Please make sure your address is correct when placing an order, so there are no issues with delivery!

 

What payment methods do you accept?

Boom Outlet offers a variety of payment options. We accept Debit and Credit: Visa, MasterCard, Discover and American Express cards. If you do not have a debit or credit card, you can also use a prepaid card that you can purchase from a gas station or grocery store and load it with money.

 

I placed an order, but never received a confirmation email.

If you do not receive an email from Boom Outlet within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email or phone for assistance to update your order.

 

How do I change or cancel my order?

We’re super quick at processing orders to make sure that you receive them as soon as possible. You can change your order as much as you like before you click “Checkout” but after this point you will be unable to make changes to your order. Keep in mind our system is designed to fulfill orders as quickly as possible. After 6 hours of placing your order, we will be unable to cancel your order. As we have most likely processed it already. 

 

How long after I place my order will it ship?

Orders are shipped Monday through Friday, excluding weekends and holidays. Please allow up to 4 business days to receive your tracking number. And depending on your country, it will take 1 to 3 weeks to arrive. 

 

 

Shipping

What company does Boom Outlet use to ship packages?

We offer shipping with USPS,  ePacket, and China-Post tracking. We have multiple warehouses worldwide and we ship 

 

How do I know my package has shipped and is on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.

 

 

Tracking Your Order

How can I track my package?

You can track it here ! Or http://boomoutlet.aftership.com/

 

My tracking info shows my package was delivered, but I never received it.

BoomOutlet provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS HERE or call 1 (800) 222-1811 for domestic or international assistance. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but Fashion Nova does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and post office to file a claim.